Dealer - Public Status

All Systems Operational

About This Site

Welcome to the systems status centre.

This page indicates the availability of the data sources that feed CARFAX Canada products and services.

Vehicle History Reports Operational

Vehicle History Report Availability Operational

Report Completion Operational

ICBC Operational

VIN Decode Operational

Liens Operational

Accidents/Damage Operational

Registration Operational

Recalls Operational

Stolen Status Operational

Registration Information Operational

Alberta Operational

British Columbia Operational

Manitoba Operational

New Brunswick Operational

Newfoundland Operational

Northwest Territories Operational

Nova Scotia Operational

Nunavut Operational

Ontario Operational

Prince Edward Island Operational

Quebec Operational

Saskatchewan Operational

Yukon Operational

Import Operational

Lien Availability Operational

Alberta Operational

British Columbia Operational

Manitoba Operational

Ontario Operational

Quebec Operational

Saskatchewan Operational

Atlantic Operational

Dealer Portal (Legacy) Operational

Dealer Portal Website Operational

Order VHR Operational

View VHR Operational

Order Market View Operational

View Market View Operational

Market View Days to Sell Operational

Market View Comparable Operational

Order VVR Operational

View VVR Operational

VVR Disclosure Form Operational

Business Portal (Next‑Generation – Limited Access) Operational

Business Portal Website Operational

Order VHR Operational

View VHR Operational

Order Market View Operational

View Market View Operational

Market View Days to Sell Operational

Market View Comparable Operational

Order VVR Operational

View VVR Operational

VVR Disclosure Form Operational

Vehicle Valuation Report Operational

Report Completion Operational

Vehicle Trade-in Widget Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 17, 2026

Several Canadian registration records are temporarily offline

Resolved - This incident has been resolved.
Jun 17, 10:20 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 17, 10:06 UTC

Update - We have identified an issue with one of our providers and we are awaiting a fix. Vehicle History Reports are available, but provincial registration data is pending.
Jun 17, 09:01 UTC

Update - We have identified an issue with one of our providers and we are awaiting a fix. Vehicle History Reports are available, but provincial registration data is pending.
Jun 17, 07:06 UTC

Identified - We have identified an issue with one of our providers and we are awaiting a fix. Vehicle History Reports are available, but provincial registration data is pending.
Jun 17, 06:07 UTC

Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

Reports Completing Slower than Usual

Resolved - This incident has been resolved.
Jun 13, 21:22 UTC

Identified - Severity 2 - We have identified an issue with one of our providers and we are waiting on a fix. VHRs are available, but they are completing slower than usual.
Jun 13, 18:33 UTC

Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

Business Portal Website Showing Blank Pages, Error Messages

Resolved - This incident has been resolved.
Jun 10, 16:13 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 9, 20:48 UTC

Update - We have identified the issue and we are working towards a fix. Some users are unable to navigate Business Portal, order reports or view historical reports.
Jun 9, 12:46 UTC

Update - We have identified the issue and we are working towards a fix. Some users are unable to navigate the Business Portal website, order reports or view historical reports.

We have found a temporary workaround. Please contact your sales rep, or our support team for assistance if you encounter these issues.
Jun 8, 20:38 UTC

Identified - Severity - 2 - We are aware of an issue with Business Portal Website and are working towards a fix. However Legacy Dealer Portal Website is up and functional.
Jun 8, 19:42 UTC

Jun 9, 2026

Jun 8, 2026

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

Accident/Damage Data Outage

Resolved - This incident has been resolved.
Jun 4, 02:25 UTC

Update - Our data provider continue working on resolving this issue. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing accident/damage data will be pending.
Jun 3, 20:16 UTC

Identified - The issue is been identified and a fix is being worked on by our data provider.
Jun 3, 14:37 UTC

Investigating - We are currently investigating the issue. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing accident/damage data will be pending.
Jun 3, 13:57 UTC

Jun 3, 2026